RF1 LLC (operating as "Real Frequency India," "RF India," "we," "us," or "our") operates the website rf1.in and provides college consulting services to Indian students applying to United States universities. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, or engage our services. By using rf1.in or our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you book a Discovery Call, message us on WhatsApp, send us an email, submit a form, or engage our services as a client. We also automatically collect limited technical information when you visit our website.
Information you provide
- Name, email address, phone or WhatsApp number, country of residence, and approximate location.
- Information about the prospective student, including academic history, intended field of study, target start term, and US college preferences.
- Family or guardian contact information where shared with us by you.
- Any documents or messages you send us during onboarding, engagement, or visa preparation.
Information collected automatically
- Device, browser, operating system, IP address, referring URL, and general location at the city or region level.
- Anonymous interaction data such as pages viewed, time on page, and navigation paths through the site.
2. How We Use Information
We use the information we collect to deliver and improve our services, communicate with you, and meet our legal obligations. Specifically, we use information to:
- Schedule and conduct Discovery Calls and follow-ups.
- Build and personalize college lists, application strategies, essay feedback, and visa-preparation materials for students we engage.
- Communicate with families about timelines, deadlines, and decisions.
- Process payments and maintain accurate records of our services.
- Improve the quality, reliability, and security of our website and programs.
- Comply with applicable laws, including responding to lawful requests from authorities.
3. Data Storage and Security
We store personal information on systems hosted by reputable third-party service providers, including secured cloud storage and managed databases. We use industry-standard technical and organizational safeguards (including encryption in transit, access controls, and least-privilege internal permissions) to protect information from loss, misuse, or unauthorized access. No system is fully secure, and we cannot guarantee absolute security.
4. Third-Party Services
We rely on a small set of third-party providers to operate our services. These may include scheduling tools (such as Calendly), messaging tools (such as WhatsApp), email and document services (such as Google Workspace), payment processors, hosting and analytics providers, and the school portals required to submit your student's applications. Each of these providers handles data under their own privacy policies. We share only the information necessary to provide the relevant service.
5. Cookies
Our website uses a small number of cookies and similar technologies to remember preferences, measure aggregate site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect parts of the site experience but will not prevent you from contacting us.
6. Children's Privacy
Our services are designed for prospective university students, many of whom are under the age of 18. When we work with a student under 18, we do so in coordination with at least one parent or legal guardian, and we collect only the information necessary to advise the student through admissions and visa preparation. We do not knowingly collect personal information from children outside this consultative relationship, and we do not sell student data to any third party.
7. Your Rights Under India's DPDP Act 2023
If you are a Data Principal under the Digital Personal Data Protection Act, 2023 (India), you have the right to:
- Request access to the personal data we hold about you.
- Request correction or completion of inaccurate or incomplete data.
- Request erasure of your personal data where we no longer need it for the purpose for which it was collected, subject to applicable legal retention requirements.
- Withdraw consent for processing where processing is based on consent, without affecting the lawfulness of prior processing.
- Nominate another individual to exercise your rights.
- Lodge a grievance with our Grievance Officer.
To exercise any of these rights, email us at myf1visa@rf1.in with the subject line "DPDP Request."
8. Data Retention
We retain personal information for as long as necessary to deliver our services and meet our legal, accounting, and reporting obligations. When personal information is no longer required, we delete or anonymize it. Records related to engaged clients may be retained for the duration of the student's engagement plus a reasonable period to support post-engagement questions.
9. International Transfers
RF1 LLC is headquartered in the United States. Personal information you provide may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. We take appropriate steps to ensure transferred information continues to receive a level of protection consistent with this policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "effective date" at the top of the page. Material changes will be communicated to engaged clients by email.
11. Contact for Privacy Concerns
For privacy questions or DPDP requests, email myf1visa@rf1.in. You may also write to:
RF1 LLC
114 W Pacific Ave, Suite 207
Spokane, WA 99201, USA